Resume

Experienced Senior UX Designer with a strong background in information architecture, usability, and e-commerce optimization. Passionate about crafting intuitive, user-centered digital experiences that improve conversion rates and customer engagement. Adept in user research, wireframing, prototyping, A/B split testing, and data-driven decision-making.

Work experience

Senior User Experience Designer | Turn Commerce | Denver, CO | 9/06 – 1/25

  • Conducted competitive analyses and customer research to optimize usability

  • Designed responsive user interfaces for desktop and mobile platforms

  • Prepared and delivered Figma designs to Angular developers

  • Increased conversion rates through continuous iteration and data-driven decisions

  • Collaborated cross-functionally with stakeholders to achieve common goals

  • Developed comprehensive, easy-to-understand technical documentation for a Help Center

  • Wrote straightforward content for sites, email campaigns, forms, warning dialogs and more

Web Design Brand Manager | eBags.com | Denver, CO | 8/03 – 8/06

  • Managed content for eBags US, eBags UK, eBags Germany, 6pm.com, and Tumi.com

  • Conducted usability lab testing and analyzed user behavior for improvements

  • Led website marketing promotions and strategic content updates

Senior Web Designer | eBags.com | Denver, CO | 8/00 – 8/03

  • Designed UI for multiple domestic and international e-commerce sites

  • Established HTML and CSS standards for scalable web experiences

  • Created and implemented email marketing campaigns

Previous roles

Webmaster | Contractor.com | Denver, CO | 8/98 – 3/00

Art Director | Inroads Interactive | Boulder, CO | 3/97 – 6/9

Art Director | Jostens Learning Corporation | San Diego, CA | 11/93 – 11/96

Graphic Designer | ThinkTank Advertising | San Diego, CA | 10/92 – 11/93

Education

Ultimate Figma Masterclass Course | thedesignership.com | 2022

Storytelling Through Visual Design Master Class | Interaction Design Foundation | 2022


Journey Mapping to Understand Customer Needs | Nielsen Norman Group | 2021 


User Experience Design Certification | General Assembly | 2018 


The Human Mind and Usability | Nielsen Norman Group | 2014 


B.A. Communications | The Art Institute of California | San Diego, CA | 1991
B.S. Economics | Colorado State University | Fort Collins, CO | 1985

Skills

UX/UI Design

  • Wireframing

  • Prototyping

  • Design Systems

  • High-Fidelity Mockups

  • User Research

  • Copywriting

  • Technical Writing

Research & Testing

  • A/B Testing

  • Usability Testing

  • Surveys

  • Data Analysis

Information Architecture

  • Affinity Mapping

  • Personas

  • Competitive Analysis

Visual Design

  • Branding

  • Icon Design

  • Illustration

  • Photography

Soft Skills

  • Problem Solving

  • User Advocacy

  • Deadline Management

Tools & Software

Design & Prototyping

  • Figma

  • Adobe Creative Suite

  • Contentful CMS

Marketing

  • SendGrid.com

Project Management

  • Shortcut.com

  • Scrum / Agile

  • Slack